[singlepic id=224 w=320 h=240 float=right]Thank you for your interest in Current Adventures Kayak School and Trips. As you plan for your class or trip, we think it’s important for you to be aware of our policies and procedures. We encourage you to read our payment and cancellation policy. We want you to understand your rights and privileges as a Current Adventures client. If you need to change your reservation we do try to be accommodating where possible. We very much appreciate the continued business of our friends and clients.
Cancellation and Rescheduling Affect the Reservation Process
Payment Policy
Cancellation Policy
Rescheduling Policy
Travel Insurance for Cancellations
Liability Release
Parental Permission
Medical Care and Evacuation
Cancellation and Rescheduling Affect the Reservation Process
From the time you place your initial reservation through the time of your class or trip departure, Current Adventures holds space for you on that specific class or trip date. The following paragraphs illustrate the reasons we must enforce our cancellation policy.
Once your reservation is confirmed by receipt of payment, we consider you reserved for that class or trip. At that time, we begin making costly preparations for your adventure and also turn away potential clients in order to reserve your space. Cancellations at this point cost us quite a bit of money.
When we’re setting up a class a certain number of students is required to make it financially feasible for us to run the class. If one of our students cancels or reschedules it can affect whether the class is run or not. If the class has to be cancelled other students may choose a refund over rescheduling which leads to a loss of income for us.
Other client’s reservations are affected by your reservation. Frequently our clients link multiple days of instruction involving several classes. Consecutive days on the water are very valuable for quick progression and cancellation of a class can leave a gap in their instruction.
Our instructors and guides are not Monday through Friday 8 to 5 employees. They’ve set aside time in their schedule to teach your class or guide your trip. When we cancel a class it affects not only their income but also alternate plans they might have made.
Finally every time a reservation is cancelled or rescheduled it involves work for our office staff. Whether simply rescheduling your reservation or other client’s reservations that were sharing your class this additional cost cuts into our already slim profit margin.
Hopefully you now have some insight into the complexities of running a kayak school. We’ll make every effort to accommodate changes, however, we appreciate your patience and understanding when it’s not possible.
Payment Policy
Full Payment is due within 5 days to hold a reservation. We accept Visa, MasterCard or checks. Please make checks payable to Current Adventures and mail to P.O. Box 828, Lotus, CA 95651. Once we receive payment, we will send out a confirmation and information letter, with maps to the meeting locations. Returned checks will be charged a fee based on bank charges incurred. Our Payment Policy varies for Eppie’s classes, multi-day trips, Gold Medal Camps and our regularly scheduled Saturday Pool Roll Sessions. * See Below.
Eppie’s Payment Policy: We require advance reservation with full payment and a refundable $750 deposit. Full payment is due within 5 days to hold reservations. We request the deposit be made in the form of a separate check. This check is attached to the profile sheet we create for you. Following the race and return of all the equipment you rented, your deposit check will be returned to you. Your deposit check will only be cashed in the event of damage to or loss of equipment you rented. Any funds remaining after replacement of gear will be refunded.) For Options 1-3: Full credit may be held or transferred but no refunds will be issued. For Race Day Rentals: Full credit may be held or transferred for cancellations received up to 14 days prior to Race Day. No refunds will be issued. ALL transferring will require a $25 admin fee be paid.
Cancellation Policy
Full refunds are given only in the event of class cancellation by Current Adventures. Cancellations by Current Adventures due to insufficient reservations, weather, water flow, or safety considerations may occur. In the event that we cancel a class you are entitled to a full refund. Our Cancellation Policy varies for Eppie’s classes, multi-day trips, Gold Medal Camps and our regularly scheduled Saturday Pool Roll Sessions. *See below.
Rescheduling Policy
With regard to our group River and Lake Kayaking Classes; scheduling requires 14 days advance notice, half credit applies to rescheduling between 13 days and 24 hours before the start of class, NO credit is given after this time or for “no shows” once class has started. Your reservation may be transferred to a qualified person substituted by you for your space if appropriate. For all Eppies related reservations, Gold Medal Camps and limited space Trips, there will be a $25 fee for re-scheduling and re-schedule credit can only be used towards the same event, camp, or trip at a future date.
Multi-Day Trips, Eppie’s Great Race and Gold Medal Camp Payment/Cancellation Policy
Full Payment due date varies by event. We accept Visa, MasterCard, DiscoverCard or checks. Please make checks payable to Current Adventures and mail to P.O. Box 828, Lotus, CA 95651. Once we receive payment, we will send out a confirmation and information letter, with maps to the meeting locations. Returned checks will be charged a fee based on bank charges incurred. Trips are non-refundable to us by Outfitters once we have confirmed with them and therefore we must stick to a FIRM NO refunds or credit policy. Please consider purchasing Trip Insurance try www.travelexinsurance.com 1-800-228-9792. No rescheduling will be allowed. You may however, transfer to another qualified participant for a $25 admin transfer fee up to 2 weeks before the trip.
Liability Release
Liability Release and Acknowledgment of Risk and Release of Liability of Current Adventures must be signed by each participant when they arrive for their class or trip. Anyone who refuses to sign this release of liability or alters the content before signing it will not be permitted in the class or on the trip. A copy of the text is available upon request.
Parental Permission
A Parental Permission Form must be signed by the parent or guardian of any participant who is under 18 years of age and not accompanied by a parent or guardian. To obtain a permission form please contact our office prior to the class or trip.
Medical Care and Evacuation
Medical Care and Evacuation Costs are the participant’s responsibility. Persons with medical insurance should carry identification. Permission for medical care for minors not with a parent may be given by note which would be used only if the parent cannot be reached by phone.
If you have questions about our policies please call 888-4-KAYAKING (888-452-9254 toll free) or 530-333-9115. We’re happy to hear from you by email.